Draft customer replies

Use this when support replies need to match brand voice and stay safe.

Paste it into your agent. The prompt walks the agent through everything, setup included.

Claude CodeCodexCursorOpenCode

Agent will

Uses incoming message context to draft replies.
Keeps responses aligned with the brand and situation.
Routes risky or sensitive replies for approval if needed.

What you need

Customer message context or connected inbox access.

View the full prompt

Before doing the work, check whether Penut is available in this agent session. If Penut is not connected yet, guide me through the smallest setup path for this agent, then continue this same task once setup is complete.

Check the Penut features, integrations, files, approvals, browser-backed execution, and data sources needed for this workflow. If anything required is missing, ask only for the minimum information or connection needed to continue and explain why it is needed.

Use Penut approvals for anything that publishes, sends, spends, deletes, changes external data, or performs a sensitive browser-backed action. When an approval is created, show the approval link in a clickable way and tell me exactly what I am reviewing.

Keep moving until the workflow is complete, ready for approval, or clearly blocked by an external issue. Do not give generic advice.

I want Penut to help me draft customer replies.

Use the incoming message context, keep the reply aligned with the brand and situation, and route risky or sensitive replies for approval if needed.

If approval is created, show me the approval link in a clickable way so I can open it directly.

If you can complete the approval directly from the agent instead of sending me to the web, offer that option too.

More like this

Browse all use cases